http://www.reptiledepot.com/ has a good sale on bulbs, i would usually buy a 100w zoo med spot light basking bulb for 12 dollars but i got it for around 5 dollars, i bought the reptisun 5.0( and much more) for 13.95..i found them for like 15-18 dollars in other places.. shipping cost around 4-7 dollars so i think it was a good deal

That is pretty good! Thanks for the heads up!

no prob

Be careful with them. It took over a month to get an order I placed with them before. I called and emailed them about twice a week. I also placed cricket order with them on the 11th and still haven't seen it. :-(

I'm ok with waiting a while, as long as it isn't for an animal.

The 18" Exo Terra 8.0 is only $9.99. I may have to go for that.

This is their BBB report. I hope my crickets show up. :? Good luck with the lights.

Reptile Depot

This Report was developed from various sources, including the business, governmental agencies, and the experience of the company's customers.

For further information contact the Better Business Bureau of the Southland
315 N. La Cadena, Colton, CA, 92324
(909) 825-7280

--------------------------------------------------------------------------------
Reptile Depot
9859 Mason Avenue
Chatsworth CA 91311

Business Started: 06/01/97
File Open Date: 07/27/99
Last Report Date: 01/08/03
Principal Contact: Lawrence Martin

Phone: (818) 576-1508
Fax: (818) 576-1509
Email: Not Available
Web Address: Not Available

Bureau ID: 13115338




Nature of Business
This company's business is pet shop.

Bureau File Experience

We rate this company as having an unsatisfactory business performance record based on a pattern of failing to respond to complaints.

Complainants allege; receipt of sick or dead reptiles, late delivery, failure to receive merchandise, and incomplete orders or damaged merchandise. Most customers complain of customer services issues and that they were unable to receive refunds or replacements despite receiving promises to the contrary.


The company responds to a few complaints by providing refunds/credits

or shipping merchandise. Most complaints remain unanswered.


The Better Business Bureau does not endorse, recommend, or disapprove of any company, product, or service.

i ordered a tank from them a year ago and it came right on time.

Maybe they just don't like me lol. :-/

well actually i remember i did have a prob but that was b/c i gave them my PO box address instead of my physical address and fedex or ups woudln't ship it to my po box one, so maybe u gave them a wrong addrss.

Nope, I gave them the right address. I called and emailed for a month, the last email I was VERY upset and it finally arrived 3 days after that, one item was cracked and the other item, I had to super glue the handle together. I emailed about the cricket order that I placed with them on the 11th on Monday and I still haven't heard from them or got my crickets. I know I won't be buying anything from them ever again.

u should try giving them a call this time, Heres the #, there located in CA-- 818-576-1058

oh yes and good luck

They gave me some tumored frogs if that counts for anything:/

I HAVE called before. They say they'll call back and never do. I give up with that company.

I got a citrus beardie from them before. It came the day after I ordered. But now they've messed up two of my orders in a row and I'm worried about wether or not I'm going to get my crickets. I already had to order from a different company because I ran out. :-(

send a letter to them that tells them ull sue if they dont hurry up
lol even just the reputation for being sued does terribly for a business

If that were true mc donalds would be dead. I have found bones in my BONELESS chicken nuggets.

ya but they dont count theyve been dying for years
y do u think they keep coming up with gimics like one free song for every big mac or a free pedometer with every salad or wteva and u always c them advertised all over the place like in shows or movies
besides there like a legend anyway

lol...they don't care about fixing Better Business Bureau complaints I doubt they'll care about being sued for $26.

Unless I can tack on the cost of flying to California to take them to small claims court paying a babysitter to watch my son, and paying a petsitter for my in home zoo lol.

Yes and there burgers are way too small nowadays. There fries are getting old, there chicken nuggets aren't juicy anymore. Cmon thats stupid! Burger king rocks!

bullyluv, did u get a tracking #? If you did u can track your order to see if its been shipping out yet.

Nope, I haven't heard anything from them at all. :-/ They charged my credit card on the 11th so I know they got my order.

oh jeez, right when i ordered my lights on the 28th they sent me an email telling me my tracking #. This makes me wonder if i'll even get my order :shock:

Did u check on the tracking #? If they shipped UPS, u can go to the UPS website and find out exactly where your box is. Many times if its non-living stuff people ship them the cheapest way which ttakes 5 business days.

Well I went and ordered some lights right as I heard about the sale, because I needed new UVB lights anyways. And $9.99 for Exo Terra 8.0s is a great deal! I coulnd't pass it up. So I placed my order, then later Bullyluv posted that BBB post. Now I'm like, greeeaaat. I don't care if shipping takes a long time, but I'll be pretty upset if I never get those lights. :?

I still haven't gotten a confirmation email. I called them today and they guy said to check my spam folder. I told him I don't have a spam folder, I never got an email. He took my # and said he'd have the product manager check for my order and call me back. :roll:

I just got that response too. They said someone will call in about 20 minutes. I highly doubt they will. *sigh*

I called again just now, since I hadn't heard back. I talked to Larry. He said he'd chck and call me right back, and he DID. He said he resent the email. I asked if I could just get my conf# right then and he said he didn't have it in front of him, but if I don't get the email to call back. We'll see.

Wow....ok, I just called them AGAIN because it's been 2 hours since they said they'd call back in 20 minutes. I asked to speak to a manager and was put on hold. The guy came back and said that I didn't need to speak to a manager because they're shipping my crickets to me now. Wow, after 2 weeks. I still won't beleive it until I see it.

i hope i get the lights i ordered :shock:

Someone should send a virus to all there emails.

Would anyone recomend getting a Beardie from them? Also, what is the adverage price of 100watt basking ligts and 18" UVB strip lights. I want to know so I can fins a good deal. Thanks!

If you read the thread I think you'd find that no one would recommend buying a live animal from them. We're all sitting here contemplating if we'll even get the items we've paid for!

Average price of the UVB striplight can be $15-$30, depending on quality and specials. Reptile Depot was selling 18" Exo-Terra 8.0s for $9.99 which is excellent so I bought two, before reading their BBB report and seeing all the complaints about their customer service. When it's too good to be true, sometimes it really is. It took me 3 days of calling them just to get a confirmation email, and I still don't have a tracking number. Of course they charged my card the second it went through. :?

IMO for a basking light all you need is a spotlight from the grocery store. It provides more than adequate heat, and will probably last a lot longer. That's the best deal you'll find!

This is the BEST SOAP OPERA EVER!!!! I mean it as a compliment~ beats that reality TV junk......

Just to let you know----- I have had lots of problems with UPS... I have had a computer shipped and take 1 1/2 months to show up on my door---- & it was quite amazing to see where it went when we followed up online with the tracking information.... kept getting shipped to 3 different states.... weird cities I have never heard of......

is the exoterra 8.0 better than the reptisun 5.0?

oh i jus checked the site and i dont think they have that light discount anymore...darn :roll:

i ordered my stuff bout a week ago, and i went to the fedex site and entered my tracking # and it says invalid..hm now i really wonder if i will ever get my lights

Well get this.

I was planning on calling today when they open to demand a tracking number, but then my doorbell rang and it was USPS with my bulbs! I was a little shocked, but they're all here and they all work. Maybe it's because I made a stink and called them about 6 times over 2 days just to make sure the order got processed. Squeaky wheel getting the grease and all that. 8)

Anyways, the website and my confirmation email both said it was coming via Fed-Ex, but it was shipped USPS priority mail. Try your tracking number with them if you can, and see if that's what happened to yours.

Actually i called them last night and they said that it has been processed and will probably ship it out on wednesday.

Still, kind of strange since I ordered mine after you did. :?

hmm as long as i get it i dont care lol

So true.

Just don't let them drop the ball. Call Wednesday night or Thursday and confirm it was sent. I think got on their nerves when I was calling so much, but I didn't care. They had my money and I was determined to get service! :twisted:

yay i got my lights!, it took about 10 days so im Satisfied(sp).

I finally got my crickets yesterday...after almost a month :-/

least u got em! lol